Shipping policy
Delivery Estimates
Bio-Shield will ensure your order is dispatched promptly. We will not accept liability for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within reasonable time. Reasonable time is deemed to be 20 working days. If the courier company loses your goods in transit, we will replace them at no charge to you. The replacement item will be sent after the courier company confirms the loss of the goods during transit.
Shipping Delivery Costs
All orders to a New Zealand mainland address using a courier service, are delivered free of charge, Monday to Friday including to a Rural Delivery address.
Orders for Great Barrier Island - see below.
Saturday Delivery is available to urban address in major towns for an additional $5.00
Large commercial orders that require a freight service will be quoted for delivery.
Great Barrier Island Delivery
Orders to Great Barrier Island (GBI) are delivered to Great Barrier Airlines (GBA) for on shipping to GBI.
Orders delivered to GBA are deemed delivered and all risk and liability passes to the customer.
GBA may impose a further freight charge over and above what we pay to the courier company for delivery to GBA.
The GBA freight charge is the sole responsibility of the customer.
Saturday Delivery
Delivery for the weekend can be arranged for customers located in main centres.
Click here to check if Saturday, then call 0800 800 127 to arrange this.
Delivery is available to your address then Saturday delivery cost is an additional $5.00 and orders must be placed by Thursday at 3pm.
As Saturday Delivery is carried out by the courier company, we have no control over the actual delivery. If the Courier company does not fulfill its obligation, we will refund the cost of Saturday Delivery
Delivery Risk
Bio-Shield will retain full ownership of the products you order until you have made payment in full for those products. Ownership of those products & the risk in the products will pass to you on delivery to either the the address specified in the order or to GBA. If a product is found to be incorrectly addressed by Bio-Shield then we will be responsible for the re-delivery, If the Customer is found to have given an incorrect or insufficient address, then Bio-Shield will work with the courier company to locate and deliver the product to the correct address. Any additional delivery charges that arise due to the customer providing an insufficient or incorrect address will be borne solely by the customer.
Delivery Time Frames
Delivery Estimates are guidelines only and subject to events outside the control of Bio-Shield
North Island: 1 to 2 business days
South Island: 2 to 3 business days
Rural Delivery: - add 1 to 2 days
Delivery Process
Unless specified by the customer at the time of ordering the courier will leave the goods at your unattended property. In most cases the courier will provide proof of delivery to Bio-Shield.
Damaged goods: If the couriered goods are found to be damaged in transit please advise us immediately. Claims for damage or loss of goods must be filed within 14 days.
Lost Goods: If the goods fail to arrive please advise us as we have a 30 day window to make a claim. If we are advised outside this 30 day time frame ( from the date of dispatch) we reserve the right to reject your claim.