Privacy & Legal Policies

General Terms and Conditions

By accessing, browsing or purchasing using this site, you acknowledge and agree to our terms, conditions and any relevant disclaimers.

Terms and Conditions of Sale

Bio-Shield reserves the right to change any or all of the information contained in these terms or conditions at any time. Bio-Shield Ltd reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at their sole discretion. Any orders cancelled by Bio-Shield, but already paid for, will receive a full refund.

Privacy Policy

As part of the ordering process we will collect your name, delivery address, email address and phone number to facilitate delivery. This information is stored on our secure server and not used to target advertising on other websites, shared or sold to third-parties or businesses overseas.
If you delete your account this information will be deleted.
 Credit cards are processed by ShopPay ( Shopify) on a secure site. Credit card information is not retained by Bio-Shield. Your private data and information held by Bio-Shield can be accessed and corrected by logging into your account.
Please contact Bio-Shield by email or phone if you have a privacy question or complaint.


All prices are in New Zealand dollars (NZ$) and include Good and Services tax of 15%. We reserve the right to alter prices for any reason. If this should happen after you have ordered but before dispatch, the price at the time of the order will stay in effect.

Delivery Risk

Bio-Shield will retain full ownership of the products you order until you have made payment in full for those products. Ownership of those products & the risk in the products will pass to you on delivery to the address specified in the order.
If a product is found to be incorrectly addressed by Bio-Shield then we will be responsible for the re-delivery,  If the Customer is found to have given an incorrect or insufficient address, then Bio-Shield will work with the courier company to locate and deliver the product to the correct address. Any additional delivery charges that arise due to the customer providing an insufficient or incorrect address will be borne solely by the customer.

Returns Policy - Defective Goods

You have rights under the Consumer Guarantees Act 1993. CGA states that any goods purchased for personal use may be returned if they are not of an "acceptable quality" or if they are unsafe.
If goods are returned within the terms of this provision, Bio-Shield will provide a refund or a replacement product within a reasonable period of time at our expense. We are unable to accept returns on any product that has been opened by you.

Cancellation Policy

Once payment for an order has been made and the order has been confirmed the order cannot be cancelled. Choose carefully as we do not refund if you change your mind. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.


Bio-Shield provide an Unconditional Warranty to domestic customers that Bio-Shield will work as claimed in this website. Bio-Shield will provide a full replacement of the product, delivered to you at no charge. Goods and services acquired by a person, or organization in trade or used in trade are exempt from the Consumer Guarantees Act 1993.

Intellectual Property and Copyright

Bio-Shield,  Jet-Stream and Why Pay More are registered trademarks.
All material contained in this website is protected by Copyright.  Reproduction or use of any content on this website without express written consent from Bio-Shield is prohibited.

Property Risk and Liability

Property Risk in the goods supplied by Bio-Shield passes to the customer upon delivery of the goods to the delivery address specified in your order. 
The customer assumes all liability in the use and application of the products we supply.  We will not be liable for any indirect losses or consequential damages of any kind suffered or incurred by you.
Any liability Bio-Shield may have is limited to the replacement, or replacement cost and the delivery cost, of the relevant goods at our sole discretion.